Apr 14, 2012

Using Staff for In-House Training

Every organization needs to have well-trained staff and, for non-profits, volunteers. The benefits and cost-savings of having competent people who know what they are doing are enormous, but training can be expensive, especially if you have a lot of employees and volunteers. What can you do to minimize the expense of training without sacrificing quality? There are many things you can do to save money in this area and, at the same time, show your staff and volunteers that you value them. Here are some easy ways:

Offer In-House Training

Instead of out-sourcing your training needs, why not utilize the in-house expertise of your existing personnel? After all, who knows better about your organization, what is needed, and how to do it, than the people who are currently doing it? It is also much cheaper than hiring a facilitator or outside trainer. So if you’ve got a number of new staff that need
customer service training, why not ask a current employee who has demonstrated competency in that area to give the training? It doesn’t matter if they have never trained anyone before; there are a lot of resources out there to help them figure it out. People love to be challenged and expand their current skill sets, and it is another way for you to show your staff that you trust them and want to see them develop their talents in new directions.

Build Training Expertise within Your Organization
As mentioned above, there are mountains of
educational resources that you can access in order to start building expertise in training within your organization; best of all, there are many free resources available! If you’ve got senior employees who have been with you for a long time, ask them to develop a training program for new hires and volunteers. Taking ownership of your own staff training by creating expertise and knowledge in this area also allows you to better control the direction of your organization. You will be able to tailor the training to the growing needs of your business.

Appreciation and Acknowledgement
Appreciating the hard work of your staff in training their peers doesn’t have to come in a monetary form: most people love to help others out and share their knowledge. It is more important to properly and publicly appreciate them for their knowledge, skills and willingness to share them with the rest of the organization. An added bonus is that you will simultaneously increase the morale of your staff and foster more loyalty, as they will feel truly appreciated and respected.

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